Comments, Feedback & Reviews Policy

Last updated: 21 September 2026

At Owl by Mytko, we love hearing from our customers. Your comments, feedback, photographs, and reviews help us improve our digital products, handmade creations, customer service, and shopping experience.

Owl by Mytko offers a combination of instant-download digital PDF files and handmade physical products created from a variety of fabrics and materials. We value genuine customer experiences and welcome both positive feedback and constructive criticism.

This policy explains how we handle comments, feedback, reviews, photographs, and other content submitted to owlbymytko.co.uk.

1. Our Approach

We welcome honest and constructive feedback about our:

  • Digital PDF downloads and listing files
  • Downloadable sewing and craft-related files, where applicable
  • Product descriptions and instructions
  • Handmade physical products
  • Fabric choices, colours, patterns, and variations
  • Product quality and workmanship
  • Packaging and delivery experience
  • Website and ordering process
  • Customer service
  • Overall shopping experience

You do not have to leave a positive review.

We value genuine opinions, including constructive criticism, because customer feedback helps us identify areas where our products, descriptions, processes, or services could be improved.

2. Who Can Leave a Review?

Reviews and feedback may be submitted by customers who have purchased, received, downloaded, or otherwise genuinely used an Owl by Mytko product.

Where appropriate, we may ask you to confirm that you purchased or used the relevant product.

We encourage customers to review products based on their own actual experience.

3. Honest and Genuine Reviews

Reviews should reflect your own genuine experience with the product or service.

Please do not submit:

  • Reviews for products you have not purchased or used
  • False or misleading information
  • Reviews written on behalf of another person
  • Fabricated experiences
  • Multiple reviews intended to artificially influence the overall impression of a product
  • Reviews in exchange for a required positive rating
  • Reviews that deliberately misrepresent the product, its materials, size, fabric, or features

We may remove or decline to publish content that we reasonably believe is false, misleading, fraudulent, or not based on a genuine customer experience.

4. Positive and Negative Feedback

We welcome both positive and negative feedback.

A negative review will not automatically be removed simply because it is critical of Owl by Mytko or one of our products.

We understand that handmade products can vary slightly and that customers may have different preferences regarding fabrics, colours, patterns, sizes, designs, or finishes.

We may, however, remove content that violates this policy or that is unlawful, deliberately misleading, abusive, threatening, discriminatory, or otherwise inappropriate.

Where a customer reports a genuine problem with a digital file or handmade product, we may contact the customer to understand the issue and, where appropriate, provide assistance or an appropriate solution.

5. Digital PDF Downloads

Some Owl by Mytko products are provided as instant-download PDF files.

Because digital products are downloaded electronically, customers should carefully read the relevant product description before purchasing.

Reviews of digital products may include feedback about:

  • The quality and usefulness of the PDF
  • File clarity and layout
  • Instructions or information provided
  • Ease of downloading
  • Ease of opening or using the file
  • Printing or viewing issues
  • Whether the digital product met the customer’s expectations
  • Any technical problems encountered

If you experience a problem accessing or downloading a purchased digital file, please contact us at owlbymytko@gmail.com so that we can investigate and assist where possible.

6. Handmade Physical Products

Owl by Mytko products are handmade and may be produced using different fabrics, colours, patterns, textures, and material variations.

Because our physical products are handmade, small variations in appearance, pattern placement, stitching, texture, or finish may occur.

Customers are welcome to provide feedback about:

  • Workmanship
  • Fabric quality
  • Colours and patterns
  • Design
  • Size and appearance
  • Stitching and finishing
  • Packaging
  • Overall satisfaction
  • How the product compares with its description or photographs

Where fabric variations are offered, the exact appearance of a finished item may differ from photographs due to the characteristics of the fabric, pattern placement, lighting, screen settings, and handmade production.

7. Comments and Community Discussions

If Owl by Mytko provides comment sections, discussion areas, or other community features, please keep discussions friendly, respectful, and relevant.

Comments should relate to the relevant product, handmade item, digital file, project, or discussion.

We may moderate or remove comments that contain:

  • Harassment or personal attacks
  • Threats
  • Hate speech or discriminatory content
  • Excessive or abusive profanity
  • Pornographic or sexually explicit material
  • Illegal content
  • Spam or repetitive promotional content
  • Malware, malicious links, or suspicious content
  • Personal information belonging to another person
  • Copyright-infringing material
  • Misleading or deliberately deceptive information
  • Content unrelated to the relevant discussion
  • Unauthorised advertising or promotion

We may also restrict a user’s ability to comment where reasonably necessary to protect our customers, community, website, or services.

8. Constructive Criticism

If you have experienced a problem with an Owl by Mytko product or service, we encourage you to explain what happened.

For example, useful feedback might mention:

  • Which product you purchased
  • Whether the product was digital or physical
  • Which part of a PDF or digital file was difficult to understand
  • Whether you experienced a download problem
  • Whether a product differed from your expectations
  • Whether there was an issue with the fabric, stitching, finish, or construction
  • Whether product information could be clearer
  • Which part of the purchasing or delivery process could be improved

Specific and constructive feedback helps us investigate issues and improve our products and services.

9. Photos and Customer Projects

We love seeing our customers enjoying their Owl by Mytko products.

If you choose to submit photographs of a product, finished project, or your experience with an Owl by Mytko purchase, please make sure that:

  • You own the photograph or have permission to submit it
  • You have permission from anyone identifiable in the photograph
  • The photograph does not contain another person’s private information
  • The photograph does not contain unlawful, offensive, or inappropriate material
  • You have the necessary rights and permissions to allow us to use the photograph

By submitting a photograph to Owl by Mytko, you confirm that you have the necessary rights and permissions to submit it.

10. Permission to Use Submitted Content

When you submit a review, comment, photograph, testimonial, or other content to Owl by Mytko, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt, and distribute that content for purposes connected with our business.

This may include:

  • Displaying reviews on our website
  • Sharing customer feedback on product pages
  • Showing customer photographs or projects
  • Featuring testimonials in marketing materials
  • Including selected feedback in newsletters
  • Sharing selected customer photographs on our social media channels
  • Using feedback to improve our products and services

We will not knowingly use your content in a way that falsely suggests that you reviewed or endorsed a product or service that you did not review or experience.

Where practical, we may display your first name, username, or other name associated with your review.

If you would prefer your name or submitted content not to be used for promotional purposes, please contact us at owlbymytko@gmail.com.

11. Copyright and Ownership

You retain ownership of original content that you submit, such as your photographs and written reviews.

By submitting content to Owl by Mytko, however, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt, and distribute the submitted content for the purposes described in this policy.

This licence allows us to operate, display, and promote Owl by Mytko without needing to request separate permission each time we display content you have submitted.

12. Editing Reviews and Comments

We may make minor formatting, spelling, or grammatical changes to submitted content where reasonably necessary for presentation, readability, or website formatting.

We will not intentionally alter a review in a way that changes its substantive meaning.

We may also remove personal information, inappropriate links, or other material that should not be publicly displayed.

13. Moderation

Owl by Mytko reserves the right to moderate content submitted to the website.

Moderation may include:

  • Approving a submission
  • Declining to publish a submission
  • Removing an existing comment or review
  • Editing formatting
  • Removing prohibited content
  • Removing personal or sensitive information
  • Contacting the reviewer for clarification

We do not guarantee that every submitted comment, photograph, testimonial, or review will be published.

14. Reviews and Ratings

Where ratings or review scores are available, they are intended to represent the experiences and opinions of customers who submit them.

Review ratings are not guarantees of future results.

Customer experiences may vary depending on factors such as:

  • Fabric and material variations
  • Product size
  • Individual preferences
  • How a handmade product is used
  • Care and maintenance
  • Printing settings for digital PDF products
  • Software or device compatibility
  • Individual sewing, crafting, or making experience

15. No Payment for Positive Reviews

Owl by Mytko does not require customers to provide positive reviews in exchange for products, refunds, customer support, or other benefits.

If we offer an incentive for submitting feedback in the future, the terms of that offer will be clearly explained and will not require a particular positive opinion unless permitted by applicable law.

16. Conflicts of Interest

Reviews should be based on genuine customer experiences.

Business owners, employees, contractors, family members, or other people directly involved with Owl by Mytko should not submit reviews intended to appear as independent customer reviews.

We may remove reviews where there is a significant undisclosed conflict of interest.

17. Reporting a Review or Comment

If you believe that a review or comment violates this policy, contains unlawful material, or is misleading, please contact us.

Please provide, where possible:

  • The name or username associated with the content
  • The relevant product or page
  • A description of your concern
  • Any relevant supporting information

Contact:
Owl by Mytko
Email: owlbymytko@gmail.com
Website: owlbymytko.co.uk

We will review the matter and take appropriate action where necessary.

18. Responding to Customer Reviews

Owl by Mytko may respond publicly to customer reviews where appropriate.

Our responses will aim to remain respectful, helpful, and professional.

Where a review raises a specific customer-service issue, we may invite the customer to contact us privately so that we can investigate the matter without requesting personal information in a public comment.

19. Privacy and Personal Information

Please do not include sensitive or unnecessary personal information in a public comment or review.

This includes:

  • Home addresses
  • Telephone numbers
  • Passwords
  • Payment information
  • Private order information
  • Personal information belonging to another person

Publicly submitted content may be visible to other website visitors.

For information about how Owl by Mytko handles personal data, please refer to our Privacy Policy.

20. Changes to This Policy

We may update this Comments, Feedback & Reviews Policy from time to time.

Any updated version will be published on owlbymytko.co.uk, together with the date it was last updated.

21. Contact Us

If you have questions about comments, reviews, feedback, photographs, or submitted content, please contact:

Owl by Mytko
Website: owlbymytko.co.uk
Email: owlbymytko@gmail.com

We appreciate every customer who takes the time to share their experience.

Whether you have purchased one of our instant-download PDF products or a handmade item made with carefully selected fabrics, your feedback helps us continue creating and improving products for our customers.

Thank You for Your Feedback

Whether you loved your purchase, discovered a beautiful fabric combination, experienced a problem, or simply have an idea for something you would like to see from us in the future, your feedback matters.

Thank you for supporting Owl by Mytko and our handmade work.

Happy making from Owl by Mytko!